Prices and Payment -
All prices quoted are in £ sterling.
Delivery charges are not included in the prices quoted but are shown seperately in the shopping basket and checkout.
Our shipping costs are for the UK mainland only.
Please contact us before you order if you're not UK mainland for a shipping quote to your country.
We accept payment via credit or debit card and paypal using PayPal’s secure servers.
Payment is taken at the point of sale.
We reserve the right to alter prices to correct errors or omissions.
Incubation Experts will not deliver goods if it has any evidence or suspicion that a credit card is being used fraudulently and will pass on all information it holds about a customer on request by the police or other authorities where a credit card has been used to commit fraud or any other crime.
Delivery and Costs -
From this website we currently only deliver in two ways;
Using Royal Mail to any address with a UK mainland postcode and via FedEx courier for bulky / heavy items.
We can and do ship worldwide using both methods, please see the shipping info for more details.
We cannot guarantee delivery times, only shipping times and an email will be sent advising of your orders despatch.
If a customer has not been able to accept delivery when a courier or Royal Mail has attempted delivery then a card will be left, you should contact us 3-5 days of the email to advise of non delivery so that follow-up action can be taken.
If following return of a parcel to us, the customer wishes redelivery then the costs of carriage shall be borne by the customer.
Further information is given in the shipping page and accepting these terms indicates you have read those details and agree to them.
All items offered on our website are subject to availability.
To purchase an item, click the "Add to Cart" button shown on each product page.
When you complete your order, we will send you an e-mail confirming receipt of your order and containing the details of your order.
Your order represents an offer to us to purchase a product (or products) which is accepted by us when we send e-mail confirmation to you that we have accepted your order or dispatched the product(s) to you.
Cancellation / Returns -
You have the right to cancel your order within 14 (Fourteen) working days of delivery (starting the day after you receive the goods) and return them for a full refund.
Should you cancel the contract or return your item we will then refund you the price you have paid for the goods (excluding any postage and packing charges).
It is your responsibility to give notice of your wish to cancel within this cancellation period by emailing us at email@example.com. & please call us on 01673878095 (Mon -Thursday 9-4pm)
Please contact us before you return any goods to arrange a suitable date to return your item and for our returns address & goods returns number.
You are under a duty to take reasonable care of the goods.
The goods must be returned very well wrapped in the original packaging and in saleable condition at your expense.
We will not refund any goods that arrive back to us used, damaged or that we can not re-sell.
We would recommend for your own protection that you use a recorded delivery service or insured courier.
Customer Service -
Any complaints regarding the goods or services supplied should be emailed to: firstname.lastname@example.org. & please call us on 01673878095 (Mon -Thursday 9-4pm)
Statutory Rights -
These Terms and Conditions do not affect any of your statutory rights.